Shipping Policy
We typically ship via DHL, with shipping costs covered by the customer unless otherwise agreed.
Refund Policy
Refunds are issued only for defective or damaged products. A refund will be processed accordingly once the returned item is received and inspected. No refunds are available for other reasons.
Cancellation / Return / Exchange Policy
Customers may return products within 15 days of receipt, provided the items are unused, in their original condition, and accompanied by the original packaging.
Exchanges are only permitted in cases of error or misunderstanding on our part. Please contact us promptly to resolve such issues.