Tree pruning tools Bonsai concave cutters high grade stainless steel bonsai tree branch cutters handmade by Master industries

Exchange Policy

1. Eligibility for Exchanges
Exchanges are accepted within 2 days from the date of delivery. Items must be in new, unused condition and in original packaging.
2. Exchange Process
To exchange an item, please contact our customer service team at [email protected]. If the item is defective or incorrect, we will cover the shipping costs for the exchange. For other exchanges, you may be responsible for return shipping.
3. Availability
Exchanges are subject to product availability. If the requested item is not in stock, you can swap the product with your desired products.

Cancellation Policy

1. Order Cancellation
You may cancel your order within 24 hours of placing it by contacting our customer service team at [email protected]. If your order has already been shipped, you will need to follow our return policy.

Return Policy

1. Eligibility for Returns
We accept returns within 2 days from the date of delivery. Items must be unused, in original packaging, and in resalable condition.
2. Non-Returnable Items
Customized products are non-returnable.
3. Return Process
To initiate a return, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Include the RMA number with your returned item. You are responsible for return
shipping costs unless the item is a result of our manufacturing error.