At Studio East, we are committed to ensuring a smooth and satisfactory experience for both buyers and suppliers. We understand that disputes can arise, and we are here to help resolve them promptly and fairly.

How to Open a Dispute

If you encounter any issues with a transaction, please follow these steps to open a dispute:

1. Contact Us: Fill out the dispute resolution form below with the required details about the transaction and the nature of the dispute.
2. Submit the Form: Once you have completed the form, submit it to our dispute resolution team.

Our Dispute Resolution Process

1. Acknowledgement: Upon receiving your dispute, we will send an acknowledgement email confirming that we have received your submission.
2. Assignment: Your dispute will be assigned to a specialist who will manage the resolution process.
3. Review: The specialist will review the details of the dispute and will contact both the buyer and the supplier to gather more information.
4. Communication: The specialist will facilitate communication between both parties to understand their perspectives and identify the root cause of the issue.
5. Resolution Proposal: Based on the information collected, the specialist will propose a resolution that aims to be fair and satisfactory for both parties.
6. Finalization: Once an agreement is reached, the specialist will ensure that the resolution is implemented and will follow up with both parties to confirm that the issue has been resolved.

Important Information

• Timeliness: Please report any disputes as soon as possible to allow for a timely resolution.
• Documentation: Provide as much documentation and evidence as possible to support your case. This may include emails, invoices, photos, or other relevant materials.
• Communication: Maintain open and respectful communication throughout the process. Our goal is to resolve the dispute amicably and efficiently.