FAQ for Suppliers
To register, visit our supplier registration page, submit your business documents for verification, and schedule an interview with our examiner. Once approved, you can create your profile and start listing your products.
You will need to provide your business registration documents, FBR number, and other relevant certifications. Our team will also conduct a physical verification to ensure the authenticity of your business.
After your profile is approved, you can create and manage your product listings through your supplier dashboard. Upload product images, descriptions, pricing, and other relevant details to attract buyers.
When an order is placed, you will receive a notification through our platform. You can manage orders, generate invoices, and communicate with buyers directly through your supplier dashboard.
Payments from buyers are processed through our secure payment gateway. Once an order is confirmed and the buyer has received the goods, the payment is released to you. Payments can be transferred to your bank account or PayPal.
Studio East offers dedicated customer support to help you with any issues or questions. We also provide resources and best practices for exporting to the US, ensuring you meet industry standards.
You can enhance your visibility by subscribing to our premium service packages, which offer features like priority listing, enhanced profile visibility, and additional marketing support.
If you encounter any issues with a buyer, you can report the problem through our platform. Our dispute resolution team will assist in mediating and resolving the issue fairly.
FAQ for Buyers
To register as a buyer, visit our registration page, fill out the required information, and verify your email. Once verified, you can start browsing and connecting with suppliers. Registration is only required if you want to contact a supplier.
You can use our search function to find suppliers based on product categories and other filters. Verified supplier profiles with detailed information and product catalogs will be available for your review.
Suppliers on Studio East go through a rigorous verification process including business registration validation, Federal Board of Revenue (FBR) number checks, and physical verifications by our team in Pakistan to ensure authenticity and reliability.
Our platform has a built-in messaging system that allows you to communicate directly with suppliers. You can ask questions, negotiate terms, and discuss order details securely within the platform.
Payments are processed through our secure payment gateway managed by our Studio East, LLC. We support multiple payment options including credit cards, bank wires, and PayPal. Contact us to learn more about escrow options for large orders.
If there is a dispute, you can open a case through our platform's dispute resolution system. Our team will mediate to resolve the issue fairly and promptly.
Yes, after completing a transaction, you can leave reviews and ratings for suppliers based on your experience. This helps maintain transparency and trust within our community.
Updates on order processing, shipping, and delivery will be provided to you by the supplier in our communication portal.